You can now claim motor insurance on Instant Messaging App Telegram as well. ICICI Lombard has started this service for its customers. It will provide this service on Telegram through Artificial Intelligence (AI) chatbot @ICICI_Lombard_Bot.
Insurance claim on Telegram
Along with WhatsApp, the popularity of the instant messaging app Telegram is also increasing. To take advantage of this popularity, ICICI Lambard has started the insurance claim facility. That is, you can claim insurance through Telegram. The special thing is that this is the first such company in the country, so Telegram will provide the facility of non-life insurance claim to the customers on the chatbot. Customers are getting many types of services on Telegram chatbot. You can also track claim status by registering motor claim. You can even renew your motor insurance.
These features will be available on WhatsApp
ICICI Lombard (ICICI_Lombard) has also started insurance service on WhatsApp. With this information about the new insurance service as well as the latest information about the insurance claim can be taken immediately. The company says that any document for insurance claim can be uploaded on it immediately. If you want to claim motor accident insurance, then the registration of the vehicle, date, time and place of the accident has to be entered, any customer can use this service by sending a message on WhatsApp number 7738282666. Under the company’s contactless service, the claims of customers are settled immediately through this medium.
Can locate hospital, garage
These services are quite user friendly on popular chatting apps like WhatsApp and Telegram. Those customers who will get essential insurance services on their mobile in a contactless way at a pinch, no need to go anywhere or do paperwork. On the app you can find the nearest branch of ICICI Lombard. Based on the current location of the customer, the distance between the hospital and the garage and whether the location can also be ascertained.
This company is providing service
Insurance company Bharti AXA General Insurance is sending policy and renewal premium to customers through ‘WhatsApp’. The company has introduced WhatsApp Chatbot. Apart from receiving policy documents and renewal notices in real time from the chatbot, customers can register motor claims and check claim status. Its branch locator feature helps in locating the nearest branch of the company.